We have now added new functionality to our web site to allow remote desktop (formerly ASP) customers to restart their individually assigned hosted application server in the event that the server becomes non-responsive. This can happen occasionally when the Amazon EC2 server incorrectly starts up and fails to load all necessary network drivers or other software components. When this happens, users are often unable to login. This new function allows users to force their server to restart which will stop and start the instance to enable login.
The new Restart Remote Desktop option is available from two places:
You must be logged in using your active directory credentials (forename.surname) to use this functionality.
When you click the Restart button, the browser will show that the server is being stopped/started:
If your server is already started, this whole process could take around 5 minutes. During this time, the server is stopped, started and pinged to ensure that it is responding before you will get confirmation that the restart has completed.